Which Credit Cards Have the Best Customer Service?

Which Credit Cards Have the Best Customer Service?

May 6, 2019         Written By Bill Hardekopf

If you are in the market for a new credit card, you may want to consider how the company treats its customers. After all, there are so many credit cards on the market, why not choose a company that offers excellent customer service?

According to the J.D. Power 2018 Credit Card Satisfaction Study, the top three companies in customer service are Discover, American Express and Barclays.


All of Discover’s customer service calls are handled in the United States which must be one reason this issuer ranks so highly in this Satisfaction Study. One of Discover’s most popular cards is the Discover it® Cash Back card, which charges no annual fee. Cardholders earn 5% cash back on different categories each quarter such as gas, grocery stores, restaurants or Amazon purchases, up to $1,500 in purchases. All other purchases earn 1% cash back. Another unique feature offered by Discover is that new cardholders automatically have all of their cash back matched after the first year. Customers receive their FICO score for free on their monthly statements.

American Express

American Express has long been celebrated as a company with excellent customer service, and they offer a number of solid products, particularly for businesses.

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The SimplyCash® Plus Business Credit Card from American Express offers cash back rewards on the purchases which a business typically needs. Cardholders can choose the category from which they would like to earn 3% cash back, and then earn 1% cash back on all other purchases. They will also earn 5% cash back on the first $50,000 spent on wireless telephone services or products purchased from U.S. stores. There is no annual fee and the card has a 0% APR for the first 12 months on purchases and balance transfers. After that, an APR of 14.49% - 21.49% Variable applies.

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The Blue Business® Plus Credit Card from American Express also charges no annual fee and has a 0% APR for the first 12 months on purchases and balance transfers. After that, an APR of 14.99% - 20.99% Variable applies. However, cardholders do not get to choose their bonus category. They receive 2X Membership Rewards® on business purchases, such as office supplies or client dinners, up to the first $50,000 in purchases per year. One point per dollar is earned on all transactions after that introductory period.


Barclays offers a number of credit card products and choosing the right card will depend on your personal needs.

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For example, the Barclaycard Ring® Mastercard® is a good option if you are looking for a card to which you can transfer balances from higher interest credit cards. The card charges no annual fee, and new cardholders can enjoy 0% APR for 15 months on balance transfers made within the first 45 days of opening the account. The interest rate after the introductory period goes up to the relatively low 14.24% Variable and is always that rate for purchases and cash advances.

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Travelers, on the other hand, may consider the Barclaycard Arrival Plus® World Elite Mastercard®. The $89 annual fee is waived for the first year, and new cardholders will earn 70,000 bonus miles after they spend $5,000 on purchases made within the first 90 days of opening their account. Cardholders earn an unlimited 2X miles on all purchases and earn 5% miles back whenever they redeem miles. There is no foreign transaction fee on this card.

Because each of these cards is geared towards a different consumer, you will need to choose which of these cards best meets your personal spending and rewards needs. Discover, American Express and Barclays are regularly rated tops in customer service, though, so you will likely be happy with whichever option you choose.

The information contained within this article was accurate as of May 6, 2019. For up-to-date
information on any of the terms, cards or offers mentioned above, visit the issuer's website.


About Bill Hardekopf

Bill Hardekopf is the CEO of LowCards.com and covers the credit card industry from all perspectives. Bill has been involved with personal finance for over 15 years. He is a frequent contributor to Forbes, The Street and The Christian Science Monitor.
View all posts by Bill Hardekopf
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