Wendy’s Plans to Install Self-Serve Kiosks at 1000+ Locations
Wendy’s recently announced plans to install self-serve ordering kiosks at more than 1,000 locations throughout the nation. The kiosks will allow customers to skip the line and place their order directly through a machine, including payment completion with cash or credit cards.
Self-serve kiosks are nothing new. Competitors like Jack in the Box have been using them since 2009. Nevertheless, this could improve order speeds at Wendy’s and ultimately provide a better experience for customers on the go.
Wendy’s plans to initially install the kiosks at their highest volume stores. An average “busy location” will receive two or three self-serve kiosks. Customers will still be able to complete their transactions at the counter, but the kiosks are designed to handle order modifications such as extra cheese or no ketchup.
In addition to helping consumers get their food faster, installing the order kiosks will allow Wendy’s to save on labor costs. Cashiers will have more time to assist other workers in bagging orders, making desserts, and cleaning the restaurant.
Wendy’s has not announced which locations are getting the kiosks, but nearly 100 will be company-owned. The restaurant hopes to have self-serve centers at 16% of its locations by the end of the year.