PayPal Gets Backlash for Calling Feature in New User Agreement

PayPal Gets Backlash for Calling Feature in New User Agreement

June 8, 2015         Written By Natalie Rutledge

PayPal is receiving a number of complaints about its updated user agreement, scheduled to go into effect July 1st. The new user agreement outlines a policy allowing PayPal to call or text users for a variety of reasons, including surveys, account disputes and activity questions.

The backlash does not simply result from the number of calls customers may receive. Rather, when the agreement was first introduced, PayPal did not offer a way to opt out of the calls and texts. In addition, the policy gives PayPal permission to contact users through numbers other than the ones listed on their accounts.

The policy changes read: “You consent to receive autodialed or prerecorded calls and text messages from PayPal at any telephone number that you have provided us or that we have otherwise obtained.”

In response to the uproar, a company spokesperson from PayPal told TechCrunch that “PayPal customers can opt-out of receiving auto-dialed or pre-recorded calls.” There are no details at this time on the opt-out process, but it will most likely happen through a profile setting in a user’s account.

Many of the other upcoming changes are the result of PayPal’s official split from eBay. The policies have been modified to reflect how PayPal and eBay now interact with one another, though many of the changes do not impact consumers directly.

The information contained within this article was accurate as of June 8, 2015. For up-to-date
information on any of the terms, cards or offers mentioned above, visit the issuer's website.


About Natalie Rutledge

Natalie Rutledge majored in Communications at Mississippi State University. She was in sales for a number of businesses and spent nine years working as a communications advisor to various entities. Natalie can be contacted directly at
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