Kohl’s Will Process Amazon Returns at Select Locations
Kohl’s and Amazon are taking their partnership to the next level. Beginning in October, customers will be able to process Amazon returns at 82 Kohl’s locations. The program will start in the Los Angeles and Chicago areas but may expand in the future.
Earlier this month, Kohl’s announced it would begin selling Amazon devices, like Echo, in stores in October. That will take place in 10 locations, and will be available in time for holiday shopping.
With Amazon Returns at Kohl’s, customers can bring in their items to a qualifying location, and Kohl’s will take care of the packing and shipping. The items can be returned free of charge, no matter what the reason is for the return. The items will then be sent to the nearest Amazon order fulfillment center. Kohl’s will provide designated parking spots for Amazon Returns customers for added convenience.
Last year, a report from the Wall Street Journal showed that almost 90% of shoppers made returns for online purchases in stores. With the option to make returns at a physical store like Kohl’s, shoppers may feel more confident about making purchases on Amazon.
One detail that remains a mystery is how consumers will receive their money after the return has been processed. The funds may instantly be added to the account after the return, or Amazon may wait to release the funds once they have received the item at the fulfillment center. In either case, the refund would be processed on the buyer’s original method of payment (debit card, credit card, PayPal, etc.).