Kohl’s Goes Against Their Own Policy, Refuses Credit Card Refund

March 14, 2017, Written By Lynn Oldshue

A couple in Arizona recently made a double payment of $1,500 on their Kohl’s credit card. Ed Barrera paid off the $1,500 balance on their credit card with cash at a Kohl’s store, not knowing that his wife had already made a $1,500 payment online.

Instead of refunding the couple the money, Kohl’s kept the credit on their account and told them to use it in store.

Refusing to refund a credit card overpayment not only goes against Kohl’s policies, but also defies federal regulations. Frustrated by the circumstances, Barrera reached out to a local news group for assistance. One of the news associates contacted Kohl’s and was able to get a refund check sent out.

The Barrera family had already waited a month for a refund, so they were happy to hear the money was in the mail. “I’m really in disbelief. The customer service was horrible. I should have been taken care of a long time ago,” Barrera said.

This isn’t the first time Kohl’s customer service abilities have come into question. A few years ago, a woman sued Kohl’s for harassment over a $20 credit card bill. She said she received multiple intimidating phone calls about the debt that violated the Telephone Consumer Protection Act.



The information contained within this article was accurate as of March 14, 2017. For up-to-date
information on any of the terms, cards or offers mentioned above, visit the issuer's website.


About Lynn Oldshue

Lynn Oldshue has written personal finance stories for LowCards.com for twelve years. She majored in public relations at Mississippi State University.
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