Kohl’s Goes Against Their Own Policy, Refuses Credit Card Refund
A couple in Arizona recently made a double payment of $1,500 on their Kohl’s credit card. Ed Barrera paid off the $1,500 balance on their credit card with cash at a Kohl’s store, not knowing that his wife had already made a $1,500 payment online.
Instead of refunding the couple the money, Kohl’s kept the credit on their account and told them to use it in store.
Refusing to refund a credit card overpayment not only goes against Kohl’s policies, but also defies federal regulations. Frustrated by the circumstances, Barrera reached out to a local news group for assistance. One of the news associates contacted Kohl’s and was able to get a refund check sent out.
The Barrera family had already waited a month for a refund, so they were happy to hear the money was in the mail. “I’m really in disbelief. The customer service was horrible. I should have been taken care of a long time ago,” Barrera said.
This isn’t the first time Kohl’s customer service abilities have come into question. A few years ago, a woman sued Kohl’s for harassment over a $20 credit card bill. She said she received multiple intimidating phone calls about the debt that violated the Telephone Consumer Protection Act.
This entry was posted in Credit Card News and tagged credit cards , online payments , credit card payment , Kohl's , Kohl's credit card , Kohl's refund , credit card refund , credit card overpayment , Ed Barrera , overpayment policy , refund policy , Telephone Consumer Protection
The information contained within this article was accurate as of March 14, 2017. For up-to-date
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