Contactless Payments Gaining Popularity at the Laundromat
According to research from USA Technologies and Setomatic Systems, not only is the self-service laundry industry on the rise, contactless payments at these facilities are also growing. In just the past year, Setomatic has seen a 150% increase in contactless payments for laundry services.
“We recognized early on that cashless, then subsequently contactless, payments would become mainstream as consumers gained a level of comfort opting to pay using their mobile phones or even a smartwatch, so we started developing our systems to accommodate back when the World Wide Web was just starting to get traction—and that is how we came up with SpyderWash,” said Michael Schantz, president of Setomatic Systems.
Schantz went on to say that users can pay at SpyderWash washers and dryers using many popular mobile wallets, including Apple Pay, Android Pay and Samsung Pay. Setomatic is currently the only provider whose payment devices accept contactless payments.
Not only can SpyderWash users pay for their laundry via their mobile device, they can also manage their loyalty card balance, view their transaction history and check machine availability on the SpyderWash App, which is available on Android and iOS devices. iPhone users can also search for nearby laundry facilities that accept Apple Pay by using Apple Maps.
USA Technologies senior vice president of sales and marketing, Maeve McKenna Duska, said she believes this sort of technology will appeal particularly to Millennials. “The days of begging for quarters, and waiting for washers and dryers to become available are over. By offering consumers the ability to monitor the availability of a washer and dryer as well as enabling them to pay at the point of sale with whatever they keep top of wallet, creates convenience and fosters the adoption of technology, loyalty programs and much more, particularly useful amongst Millennials.”