CFPB Files Lawsuit against Fifth Third Bank for Opening Unauthorized Accounts

CFPB Files Lawsuit against Fifth Third Bank for Opening Unauthorized Accounts

March 10, 2020         Written By John H. Oldshue

The Consumer Financial Protection Bureau has filed a lawsuit against Fifth Third Bank for allegedly opening accounts without customer consent. The Bureau asserts the bank opened unauthorized credit card and deposit accounts, enrolled consumers in online banking without their consent, transferred money from existing accounts to unauthorized accounts, and activated lines of credit on customer accounts.

The CFPB alleges that Fifth Third Bank knew about employees opening unauthorized accounts in 2008, but they failed to implement strategies to stop those behaviors. The Bureau says that “for years and continuing through at least 2016,” the bank rewarded employees for cross-selling new products to existing clients. While employee incentives are not harmful on their own, this practice may have fueled the desire to open unauthorized accounts.

The Bureau is seeking compensation for affected customers, along with a civil money penalty.

Elements of this case are reminiscent of the Wells Fargo fake account scandal. Between 2011 and 2015, Wells Fargo employees opened over two million unauthorized credit card and checking accounts for existing customers. The CFPB requested a record-breaking $100 million fine, and other regulators filed for $85 million in fines against the bank. The final settlement amount was $142 million, which only equated to $35 per affected customer.



The information contained within this article was accurate as of March 10, 2020. For up-to-date information on any of the terms, cards or offers mentioned above, visit the issuer's website. Many of the offers on this article are from our affiliate partners, and LowCards.com may be compensated if you take action with any of our affiliate partners.


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About John H. Oldshue

John Oldshue is the creator of LowCards.com. He worked for over 15 years in television and won an Emmy award for his reporting. He covers credit card rate issues for LowCards.com.
View all posts by John H. Oldshue
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