CarCareONE App Brings New Features to Cardholders
Synchrony Financial announced the release of the CarCareONE mobile application, which will give CarCareONE’s credit cardholders easy access to account servicing, special financing options and a location finder.
The CarCareONE consumer financing program allows drivers to pay for repairs, services and parts, and this app will connect them to more than 22,000 participating automotive merchants.
“Our CarCareONE app offers a new platform for our automotive merchants to engage with their customers wherever they are,” said Glenn Marino, executive vice president & CEO of Synchrony Financial’s Payment Solutions platform. “We know that financing is an important consideration for drivers dealing with an unexpected repair or routine maintenance, and this innovative app provides CarCareONE cardholders a useful tool to manage their account, locate services for all their auto maintenance needs, and find valuable offers from our network of retailers and service shops across the country.”
Development of the application was in response to Synchrony Financial’s fourth annual Major Purchase Consumer Study, which found 76% of respondents believe financing makes larger purchases more affordable. Additionally, 50% of consumers in the United States are using their mobile phones to shop, so this app will make it easier for cardholders to access financing offers from their cell phones.
This is one of the first native applications launched by Synchrony, which comes as a result of the company’s partnership with mobile developer GPShopper. The app will take advantage of GPS and ‘tap to call’ features, which will make it easier for consumers to find participating merchants. This can be especially helpful in the case of an emergency maintenance issue.
The app will also include account servicing, which allows users to check balances, view transactions and make payments.
“The modern consumer is always on the go, using their smartphone as an essential tool in managing their daily lives,” said Alex Muller, CEO of GPShopper. “By mobilizing the CarCareONE experience Synchrony is not only showing retail innovation, but an understanding of the importance of mobile applications in providing utility and value in the customer journey.”