Capital One to Pay Soldiers $12 Million in Settlement

Capital One to Pay Soldiers $12 Million in Settlement

July 30, 2012         Written By John H. Oldshue

Last Thursday, Capital One agreed to pay $12 million in a settlement over alleged violations of special consumer protections for military families.

The Office of the Comptroller of the Currency and the Department of Justice took action against Capital One for violations and compliance deficiencies related to the Servicemembers Civil Relief Act (SCRA).

The credit card issuer will pay $7 million to military members whose homes or motor vehicles were wrongly seized. Each service member whose home was unlawfully foreclosed will receive at least $125,000, while service members whose vehicles were unlawfully repossessed will receive at least $10,000.

An additional $5 million will be paid to military borrowers who didn’t get the correct benefits from consumer loans and credit card accounts.

The allegations say that from July 15, 2006, to November 21, 2011, Capital One violated federal law by denying requests to have interest rates on car loans and credit cards reduced. Capital One allegedly foreclosed on mortgages of protected service members.

The SCRA protects servicemembers and their families from housing eviction due to nonpayment of rent that is $2,932 per month or less while on active duty. In addition, lenders are limited to charging six percent interest on credit obligations incurred prior to military service or activation, including credit card debt.

New enforcement actions will require the bank to improve their policies and procedures to ensure the SCRA benefits are calculated correctly.

Other issuers have faced similar fines due to violations of the SCRA. Last year, both Bank of America and JP Morgan Chase had to pay fines due to foreclosures on the homes of active-duty military members.

Earlier this month, Capital One reached a $210 million settlement with Consumer Financial Protection Bureau to settle allegations that it allowed its call-center contractors to pressure customers into buying consumer credit protection products such as identity theft monitoring services.

The information contained within this article was accurate as of July 30, 2012. For up-to-date
information on any of the terms, cards or offers mentioned above, visit the issuer's website.


About John H. Oldshue

John Oldshue is the creator of He worked for over 15 years in television and won an Emmy award for his reporting. He covers credit card rate issues for
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