New Report Shows Credit Card Companies with Most Complaints

New Report Shows Credit Card Companies with Most Complaints

January 21, 2014         Written By John H. Oldshue

The Consumer Financial Protection Bureau launched a complaint database in November, 2011, and it collected over 25,000 complaints through mid-September of 2013. A report released last week by the U.S. Public Interest Research Group summarized some of the findings from the information in this complaint database.

The credit card issuer that received the most complaints was Capital One with 5,265 or 21% of the complaints. That was followed by Citibank at 18%, then Bank of America and JPMorgan Chase at 13% each.

However, when you look at the number of complaints based on the purchase volume, GE Capital ranks lowest among issuers. GE Capital received 88 complaints for every $1 billion in transactions, which was much higher than the other companies. Capital One, by comparison, only received 46 complaints for every $1 billion.

The good news is that approximately 40% of account holders who registered a complaint with the CFPB have had their problems resolved since filing the complaint. Roughly 29% received some type of refund from their credit card company, with an average refund of $128.

The most common complaint concerned billing disputes (16% of the total complaints), followed by difficulties with APR or interest rates (10%) and trouble with identity theft, fraud and embezzlement (7%).

The information contained within this article was accurate as of January 21, 2014. For up-to-date
information on any of the terms, cards or offers mentioned above, visit the issuer's website.


About John H. Oldshue

John Oldshue is the creator of He worked for over 15 years in television and won an Emmy award for his reporting. He covers credit card rate issues for
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