Bank of America Enhances Features for Virtual Assistant Erica
Bank of America reached a new milestone for its mobile app. There are now over 10 million users who have interacted with Erica, the bank’s virtual financial assistant.
Erica is a voice-prompted digital assistant that can complete a number of tasks in the BofA mobile app. Users can ask Erica to check their FICO scores, monitor their account balances, dispute charges, get bill reminders, and much more. Bank of America first launched the assistant in 2018 as part of a revamp to their digital banking services.
Bank of America recently gave Erica some new capabilities. The assistant is integrated with the bank’s Preferred Rewards program and will notify customers when they are within $10,000 of their next rewards tier. Erica also notifies customers when merchant refunds post to their checking, savings or credit card accounts.
Beginning next year, Erica will alert customers about duplicate charges. If one of the charges is fraudulent, the user can quickly dispute the charge and take other actions to protect their account.
Bank of America is also making it easier for cardholders to transition after their card is lost or stolen. Erica will provide a list of merchants that have the old card information on file. Then customers can update their accounts to avoid late fees or missed payments.