Apple Pay Ranked as the Top Peer-to-Peer Payment System
Consumer Reports issued their inaugural report for mobile peer-to-peer payment services. They compared Apple Pay, Facebook P2P Payments, Square’s Cash App, Venmo, and Zelle to see which apps provide the best user experience.
For overall rankings, Apple Pay came out on top. This was followed by PayPal-owned Venmo, Square’s Cash App, Facebook P2P Payments, and finally Zelle. Apple Pay scored well in payment authentication, data security, data privacy and customer support. The major critique on Apple Pay was that it was only available for Apple products with later-generation software/hardware.
Apple’s mobile wallet ranked particularly well in data privacy. This is because Apple does not share personal information with third parties, or store credit or debit card numbers. Apple Pay uses an elaborate tokenization system to limit the amount of financial data stored on its app.
Venmo ranked high in accessibility and customer support, but received a neutral ranking for data security and a poor ranking for data privacy. This mirrors recent public concerns about Venmo’s privacy settings. By default, all transactions are public, and that public information can be used to learn intimate details about a person’s life and spending habits. A Venmo spokesperson told Consumer Reports that “users have always had the ability to control their privacy setting before they make a transaction,” and payments can retroactively be marked as private in the account settings. Nevertheless, the default visibility puts data privacy at high risk.
Consumer Reports did not include Google Pay’s P2P service in the rankings because that feature was unveiled after they conducted their research.