Americans Trust Artificial Intelligence with Their Health, Not Their Money

Americans Trust Artificial Intelligence with Their Health, Not Their Money

April 11, 2018         Written By Lynn Oldshue

According to a new survey from analytics company SAS, consumers feel safer using artificial intelligence for healthcare than for banking. Sixty percent of respondents felt comfortable having a doctor use AI to suggest medical treatment, but only 31% trust AI to access their credit history for credit card recommendations.

Only 35% of respondents believe their data was stored securely, while 69% of adults over 40 and 58% of adults under 40 were worried about the security of their personal information. Respondents said the biggest concern with AI is a lack of human interaction—automation in a world that is not yet fully automated.

Featured Fair Credit Card

Top Features:

All credit types welcome to apply!

Consumers said they trusted artificial intelligence if they had something significant to gain from it. For instance, 52% of respondents over 40 and 40% of respondents under 40 were willing to undergo AI-assisted surgery. Fifty-nine percent felt comfortable with banks using intelligence to check for financial threats, such as unauthorized credit applications or charges to their accounts.

In October 2017, a separate analytic firm known as PWC conducted a study about the use of artificial intelligence in the financial sector. The survey confirmed AI was most prevalent among insurance companies, with 54% using the technology to analyze fraud. Banks were using chatbots for customer service, but they had refrained from implementing widespread artificial intelligence.

The PWC study concluded that America is more likely to see a shift toward augmented intelligence, where humans use artificial intelligence to make informed decisions. This would eliminate the concern of no human interaction, while still allowing consumers to benefit from advanced technology.

The information contained within this article was accurate as of April 11, 2018. For up-to-date information on any of the terms, cards or offers mentioned above, visit the issuer's website. Many of the offers on this article are from our affiliate partners, and LowCards.com may be compensated if you take action with any of our affiliate partners.

Review LowCards.com Editor’s Top Cards!

2020 Top Credit Cards by Category
Featured Fair Credit Card
Reflex Mastercard® Credit Card
EDITOR RATING
Featured Fair Credit Card
Reflex Mastercard® Credit Card

Applying for this card will securely direct you to the issuer's website.

Top Features: All credit types welcome to apply!

Featured Secured Card
Assent Platinum 0% Intro Rate Mastercard Secured Credit Card
EDITOR RATING
Featured Secured Card
Assent Platinum 0% Intro Rate Mastercard Secured Credit Card

Applying for this card will securely direct you to the issuer's website.

Top Features: Intro APR Offer on Purchases, No Annual Fee For First Year

Featured Bad Credit Card
First Digital NextGen Mastercard® Credit Card
EDITOR RATING
Featured Bad Credit Card
First Digital NextGen Mastercard® Credit Card

Applying for this card will securely direct you to the issuer's website.

Top Features: Reports to all three credit bureaus, perfect credit not required for approval

Featured Good Credit Card
Petal® Visa® Credit Card
EDITOR RATING
Featured Good Credit Card
Petal® Visa® Credit Card

Applying for this card will securely direct you to the issuer's website.

Top Features: No fees whatsoever. No late fee, international fee, annual fee, or any-other-kind-of-fee, fee


lynn-oldshue

About Lynn Oldshue

Lynn Oldshue has written personal finance stories for LowCards.com for twelve years. She majored in public relations at Mississippi State University.