Half of Americans Use Mobile Banking App at Work
Over half of Americans (54%) use mobile banking apps at work, and 1 in 10 have used it while in a client meeting, according to a new survey from Chase. The study found that mobile banking app usage has increased by 33% from 2014 to 2015.
The survey looked at where mobile banking apps are being used. 39% of Americans use mobile banking at a restaurant, 38% have used it in a checkout line at a store and 28% have used it during their commutes to work. What is even more surprising is that 17% of participants admitted to using mobile banking while on dates.
“This survey tells us what our customers have shown us over the last two years. They love the ease of handling their routine banking online, on their phone and at an ATM,” said Barry Sommers, CEO of Chase Consumer Banking.
There were gaps in usages by generation. 67% of Millennials reported using mobile banking apps, compared to 55% of Gen Xers and just 33% of Baby Boomers. 25% of Millennials said they had used their phones to pay bills, while 24% said they paid their bills with their bank’s website or online portal.
The survey also studied ATM usage. 70% of respondents said they used an ATM to check their account balance or transactions, and 64% used one to deposit checks. 46% said they used an ATM to transfer money between accounts.