Fraudulent Holiday Returns Could Cost Retailers $2.2 Billion

Now that the holiday shopping season is over, retailers must face a new battle--return fraud. The National Retail Federation estimates that 3.5% of retail returns after this year's holidays will be fraudulent, up from 3% last year. This could cost … Continue reading

Retailers Had a Merry Christmas, Thanks to Online Sales

According to a MasterCard Spending Pulse study, U.S. retail sales rose 7.9% during the recent holiday season. eCommerce and furniture both saw double-digit sales growth. eCommerce was the biggest contributor, increasing by 20% from last year. 70% of consumers now … Continue reading

Black Friday Online Sales Put Strain on Shipping Companies

This year, a large portion of Black Friday sales took place on the Internet, with retailers opening their "door buster deals" early to online shoppers. This added convenience may have been a relief for consumers, but it is now causing … Continue reading

Online Merchants Lose Sales Due to Poor Checkout Experience

Consumers have been buying and selling online for years, but some online merchants still have not perfected the purchasing experience. This is a substantial problem, because an inadequate checkout process can cost businesses as much as 36% of their sales. … Continue reading

Reports Show Black Friday Shopping Moved to the Internet

Consumers were more inclined to shop online for Black Friday deals this year than they were to head to the store, according to a new report from the National Retail Federation. In fact, the entire Thanksgiving weekend was dominated by … Continue reading

Holiday Sales Predicted to Reach $630.5 Billion This Year

According to the latest predictions from the National Retail Federation, holiday sales in November and December are expected to reach $630.5 billion this year, up 3.7% from 2014. This increase is higher than the 10-year average of 2.5% per year. … Continue reading

Smartphones Now Account for 1/3 of Online Shopping Traffic

There is a significant shift in the way people research and buy products online--more and more consumers are using mobile devices rather than personal computers. Smartphones accounted for 34% of the worldwide online shopping traffic and 16% of eCommerce orders … Continue reading

How Will Data Breaches Affect Holiday Shopping?

Holiday shopping is just around the corner. Americans are clearing the balances from their credit card accounts, making their gift lists, and waiting for the sales to start. But the slew of retail data breaches over the last year may … Continue reading

Global Payments Teams up with MasterPass

The international payment processing provider Global Payments Inc. is now working with MasterPass for digital payments. The company believes that this partnership could take their services to an entirely new level, allowing them to make their way into online sales. "Online … Continue reading

Retail Stores Post Gains in Customer Satisfaction; Online Shoppers Less Satisfied

According to a report from the American Customer Satisfaction Index, brick and mortar stores have significantly improved in customer satisfaction in the last year. Online retailers, on the other hand, saw a decline to the lowest level in 12 years. … Continue reading

Internet Sales Tax Gains Support in Senate

One of online retailing's big advantages could be dealt a serious blow in the future. On Friday, the Senate passed a nonbinding amendment which would allow states to collect sales tax from out-of-state online retailers. The amendment was part of … Continue reading

Online Holiday Spending Up 14 Percent to Record $42 Billion

Consumers in the United States spent a record $42.3 billion online during the past holiday season according to data released by comScore. This was a 14 percent increase in online sales from 2011 when consumers spent $37.2 billion. Holiday shopping … Continue reading

Strong Cyber Monday Sales Expected

An estimated 129.2 million shoppers say they will head to retailers' websites today, up from 122.8 million who shopped last year, according to a Shop.org survey. This follows record levels of online spending over the Black Friday weekend. Special promotions will … Continue reading