PayPal Launches Its First Bot Using the Slack Messaging Platform
Using the power of the Slack messaging platform, PayPal has launched its first bot. Now users can send money to one another directly through their Slack conversations without ever going to the PayPal app.
Slack is primarily used for work and school conversations, where teams or project members communicate to complete a task together. Users can send direct messages to one another and make video calls, all from the same platform. With PayPal’s integration, they can add a simple line of code to send money to peers and coworkers on the platform: “/PayPal send $5 to @username.” You can add a disclaimer like “for printing supplies” or “for lunch at Taco Bell” if you want to keep track of the transaction. This information will be stored like a memo or message in a standard PayPal transfer.
Once that message goes into the chat, PayPal will bring up a login screen to confirm the sender’s identity, with the chat still visible in the background. After authorizing the account holder, the PayPal Bot will become a part of the chat with the message, “OK, just one moment.” Once the funds are transferred, a message will display within the chat to confirm the details of the transaction.
In order to use the PayPal Bot in Slack, you must download the PayPal app within the Slack App Directory. Link your PayPal account to the app and ask your friends to do the same. Then, you will be able to send funds to each other whenever you like.
PayPal is not the first payment processor to utilize bot technology. Last July, American Express launched a Facebook Messenger bot to allow cardholders to access account information while on Messenger. This program can not send money like the PayPal app, but shows one of the many ways bots are being used in today’s world. Gartner predicts that by 2020, people will have more conversations with bots during the day than they will have with their spouses.