Kohl’s Goes Against Their Own Policy, Refuses Credit Card Refund
A couple in Arizona recently made a double payment of $1,500 on their Kohl’s credit card. Ed Barrera paid off the $1,500 balance on their credit card with cash at a Kohl’s store, not knowing that his wife had already made a $1,500 payment online.
Instead of refunding the couple the money, Kohl’s kept the credit on their account and told them to use it in store.
Refusing to refund a credit card overpayment not only goes against Kohl’s policies, but also defies federal regulations. Frustrated by the circumstances, Barrera reached out to a local news group for assistance. One of the news associates contacted Kohl’s and was able to get a refund check sent out.
The Barrera family had already waited a month for a refund, so they were happy to hear the money was in the mail. “I’m really in disbelief. The customer service was horrible. I should have been taken care of a long time ago,” Barrera said.
This isn’t the first time Kohl’s customer service abilities have come into question. A few years ago, a woman sued Kohl’s for harassment over a $20 credit card bill. She said she received multiple intimidating phone calls about the debt that violated the Telephone Consumer Protection Act.