More Consumers Paying Bills via Mobile Devices

More Consumers Paying Bills via Mobile Devices

A new study shows more consumers are paying their bills through their mobile devices. The Fiserv study also found that there is a correlation between how consumers pay their bills and how they use the internet.

Mobile apps still make up a small percentage of bill payments, but this is growing every year. Eight percent of online households--a total of eight million households--pay at least one monthly bill through a mobile device, up from six percent in 2011. The increase was biggest among smartphone owners, who showed a 41 percent jump in mobile payments compared to a year ago.

Only three percent of infrequent or non-Internet users make use of mobile payments.

Consumers cited a number of reasons for using mobile payment including convenience, accessibility and the ability to save time. Many like to view and pay bills from their smartphone.

Americans now use multiple payment options to pay their bills such as online payments, paper checks sent in the mail, phone payments, walk-in payments and mobile payments made by apps or web browsers.

Other findings of the study include:

  • 73 percent of respondents with regular Internet access now pay at least one bill online each month.
  • 48 percent of online households receive at least one electronic bill.
  • 30 percent of those surveyed paid a bill late within the previous year due to shortage of cash, up from 28 percent in 2011. Infrequent and non-Internet users were more likely to pay late because they had trouble keeping track of their bills.
  • Online households are more likely to use auto-debit.

This entry was posted in Credit Card News and tagged , , , by Natalie Rutledge. Bookmark the permalink.
The information contained within this article was accurate as of January 25, 2013. For up-to-date information on any of the terms, cards or offers mentioned above, visit the issuer's website.
Editorial Disclosure
LowCards.com is an independent, for-profit web site. LowCards.com participates in the Affiliate Network, and receives compensation from most of the credit card issuers whose offers appear on the site. This compensation helps support our website and enables us to write insightful articles to help you manage your credit card accounts. This compensation, as well as the likelihood of applicants’ credit approval and our own proprietary website guidelines, may impact how and where the cards appear on our site.

LowCards.com does not include all credit card companies or every available credit card offer. Opinions expressed here are author’s alone, not those of the credit card issuer, and have not been reviewed, approved or otherwise endorsed by the credit card issuer. Every reasonable effort has been made to maintain accurate information, however credit card offers change frequently. After you click on an offer you will be directed to the credit card issuer’s secure web site where you can review the terms and conditions for your offer.

About Natalie Rutledge

Natalie Rutledge majored in Communications at Mississippi State University. She was in sales for a number of businesses and spent nine years working as a communications advisor to various entities. Natalie can be contacted directly at natalie@lowcards.com