Citi Cardholders Can Now Track Replacement Credit Cards through Mobile App
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Citi credit cards has upgraded their mobile app to allow cardholders to track replacement cards from their phones or tablets. Citi is the first major card issuer to provide real-time in-app tracking for replacement cards so users can see exactly when their new card is going to be delivered.
With the upgrade, users can monitor when the new cards is shipped, when it is expected to arrive, and where the card is in the shipping process (often through FedEx). The in-app card tracker also gives users the opportunity to activate the card on their phone. The feature works for any replacement cards—lost or stolen replacements, or cards sent out naturally by the bank before they expire.
Citi has made a number of strides in their mobile development over the last few months. Earlier this month, the bank launched its digital wallet Citi Pay, which is now available for Android phones. For Apple users, Citi enhanced its mobile app so cardholders can dispute charges directly on their phones.
The bank has also introduced a function called Citi Quick Lock that allows users to temporarily “lock” their accounts when their cards are lost or stolen. This is essentially a power switch for the card controlled by a mobile device. When a person misplaces the card, the cardholder simply has to lock it through the Citi app until the card is found or a new card can be issued. This prevents potential fraudulent transactions from being charged on the account.