Chase Bank Expands Self-Service Kiosks

Chase Bank Expands Self-Service Kiosks

Chase Bank has now placed self-service kiosks in 400 locations.

Last week, additional locations were opened, including one in the Blue Ash branch in the Greater Cincinnati area. The new kiosks were described as "ATMs on steroids."

With the new kiosks, customers can go up to a machine to conduct standard business that would normally require a teller. They can withdraw money, pay bills, check account information and also conduct standard ATM transactions. Customers can still go through the teller line to accomplish these tasks as well, but they now have the option to go to a kiosk. This is expected to speed up the customer lines.

Chase's market manager Patrina Pettry described the kiosks as "giant iPads." They are similar to the kiosks at major fast food restaurants, where you enter your order without the crowded line. It may take some time for customers to get accustomed to these machines, but once they understand them, Chase expects many to prefer the automation over longer teller lines.

Chase expects to have these kiosks in 800 locations by the end of 2013.


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