CFPB Complaint Database Now Searchable by State

June 4, 2013, Written By Lynn Oldshue

Last week, the Consumer Financial Protection Bureau (CFPB) expanded its Consumer Complaint Database to include state-by-state information. The CFPB also added complaints about money transfers and credit reporting to the database.

“This data puts valuable information in the hands of consumers to help them understand what is happening in their states,” said CFPB Director Richard Cordray in a statement.

“And by adding credit reporting and money transfer complaints to the Consumer Complaint Database, we are making these important markets more transparent and accountable to all consumers.”

The CFPB’s database includes consumer complaints on credit cards, mortgages, student loans, bank accounts and auto loans. The Bureau uses this database to help prioritize complaints for investigation.

According to the database, the top states per capita by mortgage complaints are New Hampshire, Maryland, the District of Columbia, Georgia and Florida.

The top states per capita by credit card complaints are the District of Columbia, Delaware, Maryland, New York and New Jersey.

Finally, the leading states per capita by bank account and service complaints are the District of Columbia, Delaware, New Jersey, Rhode Island and Maryland.



The information contained within this article was accurate as of June 4, 2013. For up-to-date
information on any of the terms, cards or offers mentioned above, visit the issuer's website.