All posts by Bill Hardekopf

Bill Hardekopf is the CEO of and covers the credit card industry from all perspectives. Bill has been involved with personal finance for over 15 years. He is a frequent contributor to Forbes, The Street and The Christian Science Monitor.

Self-Service and Customization are the Future of Retail

March 22, 2017

Retail shopping as we know it will change dramatically in the coming years. Recent research from Synchrony Financial indicates self-service and custom..

83% of Shoppers Think They Know More than Store Associates

March 21, 2017

The amount of information available to us on the Internet is having a significant effect on the way we shop, including our in-store shopping experienc..

Papa John’s Now Supports PayPal Payments

March 14, 2017

Papa John’s is upgrading its online ordering features. The company now accepts PayPal payments for delivery and carryout orders made online. Pap..

Capital One Introduces Eno, an SMS Chatbot

March 13, 2017

Capital One launched a text message-based chatbot named ‘Eno’ that can help manage your credit card and bank accounts. Eno is “one&..

Cash Still Has a Place in the Transaction Industry

March 9, 2017

Much has been written about how we are moving toward a cashless society, but do not count cash out quite yet. According to research from,..

Online Businesses Not Doing Enough to Stop Phishing Scams

March 7, 2017

Online businesses need to do a better job of protecting consumers from phishing scams, according to a new study from the Federal Trade Commission. Wit..

American Express Platinum Card Enhances Perks, Raises Annual Fee

March 2, 2017

American Express is enhancing the image of its Platinum Card, adding new perks for using Uber and increasing some travel rewards. But those new benefi..

Banks File Suit Against Arby’s

February 28, 2017

A number of banks filed a lawsuit against Arby’s for financial losses suffered during the fast food chain’s recent data breach. From Octob..

Wendy’s Plans to Install Self-Serve Kiosks at 1000+ Locations

February 27, 2017

Wendy’s recently announced plans to install self-serve ordering kiosks at more than 1,000 locations throughout the nation. The kiosks will allow..

Pentagon Federal Credit Union Launches New Cash Back Credit Card

February 23, 2017

Pentagon Federal Credit Union (PenFed) just launched a new cashback credit card. The PenFed Power Cash Rewards Visa Signature Card offers up to 2% cas..