American Express Again Tops in Customer Satisfaction

August 30, 2013, Written By Justin Hefner

For the seventh year in a row, American Express was ranked the highest in customer satisfaction in the 2013 U.S. Credit Card Satisfaction Study from J.D. Power.

AmEx has topped the charts since J.D. Power started the annual satisfaction survey, beating out other major issuers like Chase, Citi and Discover. This year, the company earned 816 satisfaction points on a 1,000 point scale, with high performance in rewards, billing and benefits.

Discover was a close second in the survey, earning 812 points. It excelled in interaction, problem resolution and credit card terms. Chase was the next in line at 783 points.

In general, customers have become more satisfied with their credit cards. There was an overall increase in customer satisfaction as evidenced by a 14 point jump from 2012 to 2013.

J.D. Power offers three pieces of advice for users who want to get even more satisfaction out of their credit cards:

  1. Understand your card’s benefits. Customer satisfaction increases significantly when customers are aware of the benefits that come with their card.
  2. Choose a card that offers rewards you can use. Make sure the rewards you accumulate justify the fees you incur to carry the card.
  3. Take advantage of services offered online. Not only can you quickly access such basic information as card balances and payment information, but you can also find information about benefits and rewards associated with your card and how to redeem them.


The information contained within this article was accurate as of August 30, 2013. For up-to-date
information on any of the terms, cards or offers mentioned above, visit the issuer's website.